I just yelled at the coffee cart girl!

[Dannyboy1]

Originally Posted by fwellers

hmmm. While I agree that you don't have license to yell at someone for giving you poor service, I still maintain that good service in a service organization is key, and people should expect it.
What happens if you consistently get poor service ? You wind up taking your business elsewhere. That's all.

I don't disagree at all about that. People should always try and do a good job and provide good service. But I don't think it's our job to personally attack someone, even if they are not doing their job well. I wrote a whole page about the best way to handle this situation a couple of posts back on this same thread. If that doesn't work, it's a persons perrogative to discuss it with the owner (without attacking, just questioning) or to go elsewhere. It's not like anyone has a monopoly. Read my previous post, though. It's like magic what you can accomplish with the right perspective.

[fwellers]

oh I am in a hundred percent agreement. I think even the OP realizes now that yelling wasn't the proper tact. We all lose our perspective from time to time.
I have a history of having some issues with customer service people on the phone at like banks, utility companies and such. My patience with the whole system is usually frazzled by the time I have to talk to one of them, and if they are not on top of their game ( or not giving me what I think I deserve ), I have been known to throw some vinegar their way.
In those cases, my wife would have to handle the call because she has more patience than I do.

I am getting better these days, and I notice that to start off the call with a calm attitude goes a long way toward getting what I want. It's much better.

That's probably a whole other topic though, dealing with people who you can't see ( sort of like on the internet here ) except that the added bonus is that many of them are sour just from the stress of their job, lack of pay , training etc... and many of the people they deal with are starting the call with a 'bone up their ass' ( re me ).

[Dannyboy1]

Originally Posted by fwellers

oh I am in a hundred percent agreement. I think even the OP realizes now that yelling wasn't the proper tact. We all lose our perspective from time to time.
I have a history of having some issues with customer service people on the phone at like banks, utility companies and such. My patience with the whole system is usually frazzled by the time I have to talk to one of them, and if they are not on top of their game ( or not giving me what I think I deserve ), I have been known to throw some vinegar their way.
In those cases, my wife would have to handle the call because she has more patience than I do.

I am getting better these days, and I notice that to start off the call with a calm attitude goes a long way toward getting what I want. It's much better.

That's probably a whole other topic though, dealing with people who you can't see ( sort of like on the internet here ) except that the added bonus is that many of them are sour just from the stress of their job, lack of pay , training etc... and many of the people they deal with are starting the call with a 'bone up their ass' ( re me ).

Try it sometime on the phone. Spend a couple of minutes talking about the customer service person's day or the weather, then ask for help. You wouldn't believe what can happen if you break them out of their "Job" mode and they see you as a nice person. It's amazing. Really.

[fwellers]

Originally Posted by Dannyboy1

Try it sometime on the phone. Spend a couple of minutes talking about the customer service person's day or the weather, then ask for help. You wouldn't believe what can happen if you break them out of their "Job" mode and they see you as a nice person. It's amazing. Really.

Oh I've done that. I know what you mean. I said I have improved. :-))
You're right. And even when the call doesn't yield the desired results, it's still more satisfying that way. for sure !!