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02-13-2009, 09:08 AM
| #2 (permalink) |
| Senior Member Join Date: Oct 2007
Posts: 341
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Yeah, imagine you're talking to a retard. It worked wonders in my dealings with non-savvy customers. You have no idea how many problems come out of misunderstanding of something that honestly seems 2+2 to you. My motto became: If you have no idea what's wrong, just keep asking your customer stupid questions and the solution shall emerge. Last edited by Ralph; 02-13-2009 at 09:11 AM. |
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02-13-2009, 08:58 PM
| #3 (permalink) |
| Banned Join Date: Oct 2008 Location: Mexico City
Posts: 11,168
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Have a test audience. Ask for example the receptionist/bookkeeper/your spouse etc to read your blog posts before posting them. If she/he doesnīt understand something, you need to re-write. Also, try and avoid words and terms that are only known to technical people. Donīt use too many (things that make words shorter, i have no idea of the word for it in english; for example: Say Operating System, not OS) Good luck. |
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02-13-2009, 11:07 PM
| #5 (permalink) | |
| Banned Join Date: Jan 2009 Location: London, United Kingdom
Posts: 912
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I was adviced to speak to an audience on a children level. That helps because the communication is basic and clear. But I am not on technical side though. But I guess it applies to almost every subject. | |
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02-16-2009, 06:38 AM
| #6 (permalink) |
| Senior Member Join Date: Nov 2007 Location: Mumbai, India
Posts: 194
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Thanks for all the suggestions. I basically got to learn these things from this thread: 1. Imagine you are talking to a retard / kiddos 2. Have a test audience ( good suggestion) 3. Avoid abbreviating 4. Use analogies (really good suggestion) |
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02-16-2009, 07:19 AM
| #7 (permalink) |
| Senior Member Join Date: Dec 2007 Location: USA
Posts: 323
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If you're blogging about how to use certain software, screenshots would probably help. It might be good to leave comments open (or have a forum) and add to the main blog post any improvements suggested by commenters, or answers to questions they ask. When writing about technical topics with non-technical people in mind, I often end up throwing in lots of links to Wikipedia or elsewhere to more thoroughly explain basic things I don't feel like going into depth about myself. Best wishes, Apollia |
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02-16-2009, 09:18 AM
| #8 (permalink) |
| Banned Join Date: Oct 2008 Location: Mexico City
Posts: 11,168
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Donīt talk as if you are talking to retards or children... Even if I donīt understand what some technical term means, I still would like to be treated as a respected adult. The fasted way to alianate your audience is to disrespect them. |
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