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Originally Posted by Steve Pavlina  @Max: Last time I checked, Yahoo and Dell weren't in great shape -- both have been in a long-term downward spiral, competitively speaking. Yahoo has been getting trounced by Google, and Dell lost its #1 market position to HP. I'm not suggesting their feedback mechanisms contributed to this decline, but I don't find these examples too encouraging. I don't think Yahoo's and Dell's problems will be solved by more and louder feedback. |
Zoowise would never represent Dell or Yahoo or SP.com, it's not about fixing problems or fixing companies, it's about allowing communities to have a voice. Would your site here be as popular or as profitable without the forums? People want to feel a part of something, it's human nature.
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As for visitor feedback on StevePavlina.com, there are multiple mechanisms in place for that: the contact form, the forums, blog trackbacks, phone calls, letters in the mail, etc. When people send me suggestions, I process and prioritize them. The forums you're using right now are one of those results in fact. Adding yet another channel would be overkill at best. Down the road it might become helpful to add more channels, but for now it's certainly not a sensible priority.
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Steve, I appreciate that you having to handle suggestions and feedback, while important surely it must be time consuming, that's kind of the point of zoowise, to unburden the operator, unburden the company, the business, so they can focus on running the show, while people with suggestions and ideas can use a site like zoowise to voice their contribution for improvment.
I think you may be thinking that zoowise would be an official representative of your site here, but
that's not our intention. if every suggestion, feedback, feature request was added and voted on so you could see what people wanted from your site
and all of that was hosted somewhere else and you didn't have to do anything except maybe visit us and see what was being suggested, then isn't that beneficial to you, your site and you community.
I think your resistance to the concept could stem from thinking incorrectly that we would represent you or be a representitve of any company we listed, but that's not the case, we wouldn't be an add-on for your site, we would be a community of users and customers that have an opinion and wish to voice it and even further promote your site.
Zoowise isn't for complaints or negativity, it's for enhancing and improving what people find important, their favorite products, websites, communities etc.
Thanks for your input, it helps me focus.
Max