Quote:
Originally Posted by Max Power  OJ, Thanks for the detailed feedback. There is no central place for community users to offer feedback, suggestions and advice to improve the communities they use, so we built zoowise.
The community operators do, we believe want to know what their users want to improve, but they are fearful of responsiblity to implement, hence the need for a neutral central place for users to post at, which we think will remove the percieved responsibility to implement any ideas.
We're going to dump the business/company angle and go after online communities and social networks, that's where the users are and they are passionate about the sites they use. We consider a person who works at Walmart isn't probably as motivated as a Facebook or MySpace user to contribute ideas and suggestions. People are passionate about their online tools to communicate with others and express themselves, so we'll go where the passion is.
Thanks again for the comments.
Max |
Hey Max,
I just want to do a quick disclaimer. I, by nature, prefer the adversial/thought provoking responses. It's what I appreciate, and like to offer. So, please take my comments as you will.
As far as contributing to social/viral sites, I rarely do. But one thing I appreciate is certificates/secure logos on site. At the same time you're going for those social sites and such, your requiring users to leave that site and go to yours to comment.
That's the point I was trying to make by integrating. When my site is up and running, I would be glad to outsource the customer feedback for a nominal fee. And I mean nominal. Your company is still gaining valuable insight into customer habits. That you can span across entire markets.
People like a neutral source. I know they won't mess with my account if I give a negative feedback on something. What I was trying to suggest was be the middle man between B2B and B2C.
And yet, it still is in the flow of the web site. The consumer doesn't have to leave the site. Their comments are left, and interpretted by a neutral party, and the purchase/action is completed.
The devil is in, getting enough customer feedback, to show your value to the larger and more mainstream sites.