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Originally Posted by Steve Pavlina  For a high traffic web site, a greater quantity of feedback and suggestions may be totally undesirable. Over the years I've had to make changes to make it harder for people to offer up casual suggestions. No one would have time to read/process them, so more isn't helpful.
Better suggestions are indeed helpful, but the most popular suggestions aren't usually the best. The most popular suggestions I get are sometimes the most impractical to implement, at least in the near term.
In any event good quality feedback is in abundance. I have a lengthy list of to-dos based on visitor feedback that would take a few years to implement. Lengthening that list even more isn't too appealing.
I wouldn't be interested in a suggestion-rating tool that gave people the false impression that the top suggestions would actually be delivered soon.
IMO this tool attempts to solve a problem that high-traffic web sites simply do not have. |
Steve,
Thanks for your feedback, but I use Dell as an example. they started a suggestion box type service and it's very popular and has affected (even in a small way) the operation of their company. We built zoowise as a site for the communities around a product company and/or website, not specifically for the companies themselves.
I think you're looking at it from the owners POV, dreading the idea that you'll have to implement the suggestions. This fear is justifible and that's why companies and large traffic websites shy away from customer feedback. They don't want to know because they worry they'll be expected to implement the most popular suggestions.
Yahoo and Dell run systems like this and there is an expectation for the companies to implement, but we think that because zoowise doesn't openly represent a company or website, most of that expectation wouldn't be implied.
If I ran a stevepavlina.com suggestion box on zoowise, people then have a place to extend the SP community, same with any company of website. Wether you implement ideas from zoowise doesn't matter.
As your own website here is very community driven (I myself come here everyday and try to help out) the community feels they have a stake in the site. When communities and social networks are people driven and the people who drive them feel a part of them, they seem to desire the ability to offer ideas and suggestions to improve them.
The owners and operators of the communities may not like the idea of customer feedback for fear of an expectation of implementation, but you can't expect people to help built a community into something good and then not be interested in what they have to say about improving the community.
I appreciate your time to offer your opinion, I suppose it means the stevepavlina.com suggestion box on zoowise wouldn't receive any ideas from you
but I would like to offer some helpful suggestions and ideas, I care enough about stevepavlina.com to want to contribute my opinion to help improve the site, where should I place my ideas and suggestions? Sounds like zoowise is just the ticket
Thanks for your time.
Max