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Originally Posted by Michelle  How could your friend possibly be that arrogant to assume she knows how someone she met so briefly will feel or react? And she wants to judge this on account of her waitressing profession? One could just as easily assume that the waitress was on cloud 9 for the rest of the day and the rest of her customers benefited. |
I'm guessing the attorney is used to dealing with people with respect to incentives, however I think she made an error in judgement by now factoring in that a variable-rate reinforcement schedule could actually push the waitress to provide better service in hopes of better tips.