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Joe2007 · 04-23-2007, 02:57 PM

Notice a few things on this script. I capitalized some words purposely b/c it lets you know how they get away with charging you. The words are “Now read back to me the account YOU PROVIDED” or “. . .billed to the checking account YOU JUST PROVIDED”. This places YOU responsible NOT them for giving out your information in order for them to have the right to bill you.

Also, with Suntasia there is no SPECIFIC date when the trial period begins or ends. They don't know when you will be receiving the packages and that is where the confusion starts.

On the recording it says:

"After your two week trial period the program is just $19.95 a month billed to the checking account you just supplied to us. If you decide to cancel your membership, just call the 800 number in your package. There's no further obligation and . . . . . . . ."

HHmmmmmmmmmm. . . . Let's see what's wrong with this picture?

Well for starters the word "free" is not found after the word "your" and before "two" even though the agents stress it's a "free" trial before the recording began.

Also , there is no SPECIFIC date when your "trial" (NOT "free" trial) period starts or ends. All the agents tell the customer is that when you recieve the package in the next 7 to 10 business days, your "trial" period will begin two weeks from then. Unfortunately, Suntasia REALLY doesn't know when the package will arrive to them (if they sometimes ship it out at all) and thus the billing can start at any time. It has happened over and over again where customers have complained about being charged, not receiving their packages or they got it very late. Many have been charged even before the package was sent out to them or on the day of recieving it. What is Suntasia's response to these complaints? It's the U.S. Postal Services fault. Yeah, pass the buck will you! Some have been able to get refunds but that's after struggling to get through customer service and it's 3 different phone numbers that ALL lead back to the same place, Suntasia Marketing.

Another thing that sticks out is they tell you to call an 800 number that’s on your package to cancel the travel program but on the second package (FloridaWay) they just say to call and cancel. On the last package (Prism) they say to call customer service # to cancel. Why? Because the truth is that they have 3 different numbers for you to call if you want to cancel everything. The agents are told NOT to give this information out to the customer in fear that they may cancel on the recording. They are also not allowed to give out the customer service number b/c many of them cancel everything on the same day.

When the customer starts asking questions like, “Do I have to call 3 different numbers to cancel everything?” The agents are told to say, “if you have any questions or problems just call the customer service number on your package and they will handle everything”. The customer might ask what is that number and the agent will say, “it will be on your package the day you get it”. The truth is that any numbers that the customer sees on the packages or gets from the agent themselves ALL lead to the same place Suntasia Marketing's customer service department.

When the customer calls CS they tell them in order to cancel the other two packages you must call two other numbers. Again it ALL leads back to the same place, SUNTASIA MARKETING. They do this to frustrate the customer enough so they get tired of trying to cancel thus buying enough time to be billed later.

As for the travel discount card and the 21 day trial calling card, if you don’t send back the travel card you’ll get billed. The calling card has to be de-activated, by you writing a letter to them to do so, otherwise you’ll get billed. Another thing is even if you liked using the calling card (most of us have cell phones so there’s no need for this unless you are that dumb to pay $49.95 a month for long distance), the pin number often doesn’t work at all and you constantly have to call in to customer service to either get it fixed or get another pin number.

This is why the agents are told to add the other two packages (FloridaWay which is a timeshare and the calling card Prism) b/c that is where their profit is made. The $19.95 travel card just covers cost of the regular expenses (lights, security etc) in the company.

Hopefully this will bring you more insight on how these crooks work. I also know what rebuttals they use in case the customer has any objections to the products they sell. I will post those in the near future.

04-23-2007, 02:57 PM	#8 (permalink)
Joe2007 Junior Member Join Date: Apr 2007 Posts: 10	Here's What You Need To Know! Notice a few things on this script. I capitalized some words purposely b/c it lets you know how they get away with charging you. The words are “Now read back to me the account YOU PROVIDED” or “. . .billed to the checking account YOU JUST PROVIDED”. This places YOU responsible NOT them for giving out your information in order for them to have the right to bill you. Also, with Suntasia there is no SPECIFIC date when the trial period begins or ends. They don't know when you will be receiving the packages and that is where the confusion starts. On the recording it says: "After your two week trial period the program is just $19.95 a month billed to the checking account you just supplied to us. If you decide to cancel your membership, just call the 800 number in your package. There's no further obligation and . . . . . . . ." HHmmmmmmmmmm. . . . Let's see what's wrong with this picture? Well for starters the word "free" is not found after the word "your" and before "two" even though the agents stress it's a "free" trial before the recording began. Also , there is no SPECIFIC date when your "trial" (NOT "free" trial) period starts or ends. All the agents tell the customer is that when you recieve the package in the next 7 to 10 business days, your "trial" period will begin two weeks from then. Unfortunately, Suntasia REALLY doesn't know when the package will arrive to them (if they sometimes ship it out at all) and thus the billing can start at any time. It has happened over and over again where customers have complained about being charged, not receiving their packages or they got it very late. Many have been charged even before the package was sent out to them or on the day of recieving it. What is Suntasia's response to these complaints? It's the U.S. Postal Services fault. Yeah, pass the buck will you! Some have been able to get refunds but that's after struggling to get through customer service and it's 3 different phone numbers that ALL lead back to the same place, Suntasia Marketing. Another thing that sticks out is they tell you to call an 800 number that’s on your package to cancel the travel program but on the second package (FloridaWay) they just say to call and cancel. On the last package (Prism) they say to call customer service # to cancel. Why? Because the truth is that they have 3 different numbers for you to call if you want to cancel everything. The agents are told NOT to give this information out to the customer in fear that they may cancel on the recording. They are also not allowed to give out the customer service number b/c many of them cancel everything on the same day. When the customer starts asking questions like, “Do I have to call 3 different numbers to cancel everything?” The agents are told to say, “if you have any questions or problems just call the customer service number on your package and they will handle everything”. The customer might ask what is that number and the agent will say, “it will be on your package the day you get it”. The truth is that any numbers that the customer sees on the packages or gets from the agent themselves ALL lead to the same place Suntasia Marketing's customer service department. When the customer calls CS they tell them in order to cancel the other two packages you must call two other numbers. Again it ALL leads back to the same place, SUNTASIA MARKETING. They do this to frustrate the customer enough so they get tired of trying to cancel thus buying enough time to be billed later. As for the travel discount card and the 21 day trial calling card, if you don’t send back the travel card you’ll get billed. The calling card has to be de-activated, by you writing a letter to them to do so, otherwise you’ll get billed. Another thing is even if you liked using the calling card (most of us have cell phones so there’s no need for this unless you are that dumb to pay $49.95 a month for long distance), the pin number often doesn’t work at all and you constantly have to call in to customer service to either get it fixed or get another pin number. This is why the agents are told to add the other two packages (FloridaWay which is a timeshare and the calling card Prism) b/c that is where their profit is made. The $19.95 travel card just covers cost of the regular expenses (lights, security etc) in the company. Hopefully this will bring you more insight on how these crooks work. I also know what rebuttals they use in case the customer has any objections to the products they sell. I will post those in the near future.