[Joe2007]

Many people have complained about being debited even before receiving anything. How can they get away with this? Well, I am posting ONE of the scripts the agents use while on the phones. I say ONE b/c many agents there reword the script just to make a sale. I have a copy of a NON APPROVED script. Here is the regular script they normally use. Read below.

HERE IS AN ACTUAL SCRIPT THEY USED OR STILL USE.

When they call people they use this Script.

*Travel Agents Go Direct & Verification!!!!

Hi, (Customers name)

My name is __________ I’m a registered agent calling on behalf of * Travel Agents Go Direct in regards to your bank account. As a valued customer we are going to send you $400.00 in American Airline Saving Vouchers and two free nights of hotel accomodations, just for accepting a 14 day free trial into our *Travel Agents Go Direct program.

This program will give you the same hospitality benefits usually only available to travel professionals, such as discounts of up to 50% on cruises, rental cars and airline tickets. You’ll also receive major discounts at thousands of resorts and hotels nationwide, including Hilton, Marriot and Radisson and you’ll save a ton of money on selected theme park tickets. Your membership will arrive with your own personalized Travel Agents Go Direct identity card.

After your 14 days, if you decide to keep it, it’s only $19.95 a month billed to your checking account, with a one time activation fee of only $40.00. If you decide to cancel, just call the 800 number in your package during your free trial period, you’ll never be billed, and there’s no further obligation, Either way you still keep the airline vouchers and your free hotel accomodations, as our way of saying thanks for looking over the program. So you can’t lose!

Now we will be shipping your package to (Verify Address) is that correct?

How does your name appear on your checking Account?

If different from customers name: are they authorized signer on this account?

What is the name of your bank?

And you opened your account in (Customers City and State)

Now we are going to pull up your information to confirm that everything is correct. Please Hold.

(Obtain the nine digit ABA routing # from Vericheck by your manager)

OK, (Customers Name) I’m going to verify your ABA routing number that’s on the bottom left hand corner of your check book. If you can follow along with me to make sure the numbers are correct. (Confirm ABA Routing Number with customer) Is that Correct?

** Now there will be a symbol after those numbers I just verified with you, please go ahead and verify the next set of numbers, which is your account number.

Thank You!

** Note: ASSUMING YOU GAVE THEM YOUR INFORMATION THEY THEN PREPARE TO RECORD THE CONVERSATION FOR BILLING PURPOSES. NOTICE ON THE RECORDING SCRIPT BELOW THAT THERE’S NO DATE SO YOU DON’T KNOW WHEN YOUR TRIAL PERIOD BEGINS OR ENDS. THE ONLY DATE THEY RECORD IS THE DATE THEY CALLED YOU ON. ALL THE AGENT TELLS YOU IS THAT AFTER TWO WEEKS WHEN YOU RECIEVE THE PACKAGE IS WHEN YOU WILL BE BILLED IF YOU DON’T CALL TO CANCEL. PROBLEM HERE IS THAT YOU NOR SUNTASIA KNOW THE DATE YOU’LL GET THE PACKAGE EXACTLY B/C IT IS SHIPPED REGULAR MAIL. THIS IS SO THEY CAN CHARGE YOU AT ANYTIME IF THE PACKAGE EITHER NEVER ARRIVES OR GETS TO YOU LATER.

Verification Must Be Read VERBATIM.

Thanks for holding, the remaining portion of this call will be recorded OK?? (Must get affirmative, YES, OK, OR CORRECT) I’m speaking with (customers Name) and todays date is __________.

Now we will be shipping your package to (Customers Address) Is that correct? OK. Great ! And I’m showing your telephone number as (read customers telephone number back) For security purposes we need to attach a password to your file. What city were you born in ?

And what is your email address? These will act as passwords whenever you contact us.

How does your name appear on your checking account?

If different from customer name: (Are you an authorized signer on this account?)

What is the name, city & state of your bank?

Now, please read your routing number back to me that starts with a 0,1,2 or 3. Ok, great! Now please read back to me the account number that YOU PROVIDED. Ok, great.

After your 2 week trial period, the program is just $19.95 a month with a one time activaction fee of $40.00 billed to the checking account YOU JUST PROVIDED to us. If you decide to cancel your membership, just call the 800-number in your package. Theirs no further obligation and the airline vouchers and hotel vouchers are yours to keep just for accepting the membership for the first 2 weeks. With your permission we’ll rush your Travel Agents Go Direct card and materials to you and your benefits will start immediately. OK? (Must Get an OK, YES or CORRECT)

If funds are unavailable upon deposit after the free trial your bank may charge you a processing fee.

Now, (Customers name), you qualify for 2 additional packages

FloridaWay UPSELL!!

As a new VIP member The FloridaWay would like to sponsor your first travel agent fam trip. Its called the Fun in the Sun Dream Escape, you’ll receive 6 days 5 nights of hotel accomodations in Orlando and Fort Lauderdale, Florida. You will receive this on a 7 day free review basis. This fam trip is subject to blackout dates of Christmas, New Years & Special Events. These vacations are fully transferable and will be sent to you with a travel date of 1 year from today, which can be changed at no additional charge. This vacation package comes to you risk free for 7 days. If, during your free review period, you do not call to cancel,the promotional fee of only One Hundred Forty-Nine Dollars will be applied to the checking account we have just verified with you. OK? Great. (Must Get an Affirmative, Yes, Ok, or Correct)

Prism Communications UPSELL!!

As a Special Bonus you will also receive a free 21 day trial of unlimited long distance with voice mail from Prism Communications. This has nothing to do with your home phone its in the form of a calling card and comes with a pin number. You can use this service from any touch tone phone at your home or office and call anyone, anytime, anywhere, coast-to-coast and talk as long as you want, free for 21 days. If after your free trial you decide to continue its only $49.95 a month billed to the checking account used today and monthly thereafter, but keep in mind you are under no obligation to continue. If you feel its not for you simply call the customer service number within the free trial period and you will never be billed… its that simple… So with your permission under the terms described your billing information will be transferred to Prism Communications and they’ll send out your free trial in the mail today. OK? (Must get an affirmative OK, YES or CORRECT)

*** Thank you for your time and have a good day/night.

*** Note: You are told to hang up immediately and not engage in any other conversations with the customer b/c he or she might end up asking too many questions.

END OF SCRIPT..