Quote:
Originally Posted by Steve Pavlina  Why not simply call your credit card company and ask to do a reversal on the charge? To me it sounds like you honored the terms well enough to warrant a refund and that they're just playing games with you. Credit card providers require that merchants honor their posted refund policies. I'd say it's likely they'll side with you in this case, as they're heavily biased in favor of the consumer anyway. |
I wanted to give them an opportunity to respond to me first, but I did tell them I would do that if I did not get a refund or at least a better explanation why.
I just checked my email and they did decide to refund me. Their email states that they still believe I did not meet their terms, but they will offer me a refund in this case in the interest of saving time and because they don't want to tarnish their near-perfect reputation with the credit card provider.
They asked me in the email that if I decide to mention on here that I did get a refund, that I have the courtesy of letting people know those are the reasons for the refund, not because I met the terms in their policy. I guess they want people to know that the guarantee terms must be followed in the future without ambiguity or they will not offer a refund, which makes sense. So, as a courtesy,
for anyone on this forum using PATHS or thinking about trying out PATHS, please make sure you thoroughly read and follow the instructions in the Guarantee or you might not be eligable for a refund should the product fail to work in your specific case. Don't assume that this is a 30-Day "no questions asked" policy like I did. You MUST follow the instructions exactly.