Sorry you're having trouble with the refund, Paul. IMO if a product works, it shouldn't be contingent on the consumer to be supplementing etc.
Frankly, I find it quite reprehensible that information that you posted here was used against you during the refund process. If they're watching what people are saying on this forum that closely, I'm VERY uncomfortable with that. In fact, I'm canceling my "subscription" right now simply because this whole thing feels worse and worse to me as it goes on.
I hope things work out with you refund. Steve has great advice about contacting the credit card company. |