Paul, I'm disappointed that they didn't give you a refund, BUT:
did you read the terms of the guarantee? They're pretty clearly stated on the website, and you did post publicly, where you knew Aaron was also a member, that you were not honoring the terms. I wish they had given you a refund anyway (and I hope they still will), but they are not behaving dishonorably by requiring you to live up to your side of the bargain.
The terms of this guarantee are as follows:
- You must watch your theater presentation at least once a week.
- You must take at least 2000 mg of spirulina supplement everyday.
- If you are not seeing results in the first week, you must contact us so that we can make any necessary alterations to your theater presentation.
If after 30 days of following these instructions, you have not experienced the benefits of PATHS, please fill out the form and email or fax it in for a 100% refund.
It's also stated that the guarantee is for one module for one month only. In my opinion, this is unclear enough to warrant a refund for you for your set-up and one month of one of your modules, rather than giving you a goose egg because you ordered an extra. Even so, you were quite public about not using the spirulina, which is listed on their site and all over this one as being necessary. Aside from goodwill (a perfectly good reason for them to give you a refund), why would you think you're entitled to a refund if you openly declared that you weren't honoring the terms?