I was considering trying paths out myself, and was saving up for it.
This just sealed it as a no for me also. Will put the money elsewhere instead.
If they aren't going to hand the money back immediately then it looks they aren't sure about it quality and effectiveness.
So by refusing to refund one customer, they already lost at least 2. That's a net loss in pretty much any economics book.
Hope they are happy for the publicity.
Thanks for sharing this impaul99.