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dorothy hanna · 03-08-2007, 01:04 AM

Today, was a really good day at work. I wasn't trainging in the office today, I was just checking peoples groceries out, and as ussual, I had so many very pleasant customers.

I experienced a really positive guy, who was buying several hundred dollars in groceries. He made pleasant conversation all the way through the proceedure, and even aided in bagging his own groceries, which a lot of people in this small town do. I felt wonderful, all day. Then, at some point, business really slowed down, and I was the only checker, and there were no other customers with the exception of these two men with a big load of groceries. No line to wait in, they pulled right in. On there approach I could hear the one man speaking very negatively. Not that I could hear every word, but his tone was very complaining, and he was very growly. At some point, as I was checking his groceries, and would turn to bag some up, I didn't realize it at first, but he was directing his growling at me, and saying things like, "YOU GET ON THE HORN AND CALL SOMEONE TO BAG THESE GROCERIES. I DON'T HAVE ALL DAY TO WAIT ON THIS BULLCRAP. I GOTTA GOOD MIND TO JUST WALK OUT OF HERE." I immedieatly went around the corner and signaled a girl to come help me bag the groceries up. This took seconds, mind you, and she came just as quickly. She immedietly began bagging his groceries, and he continued to speak harshly, "I WANT TO TALK TO THE MANAGER. THIS IS ♥♥♥♥♥♥♥♥". We told him that the manager isn't in at the moment, but will be back in a few minutes. He began to threaten saying, "I'VE BEEN ON THE PHONE TO THE OWNERS OF THIS PLACE BEFORE, TELLING THEM ABOUT THE LACK OF SERVICE HERE. I THINK I'LL JUST DO THAT AGAIN." The market manager came by, and asked what is wrong, and the guy says, "THERE"S NOBODY TO BAG MY GROCERIES, AND THIS IS IT. I'M OUTTA HERE." The market manager said, "I'll bag your things for you". The man just seemed to get angrier, and angrier. and just told the market manager , "YOU GO TO HELL." And he left. We had a lot of groceries to put back.

I am happy to say, that I was not upset at all. I was very surprised, and a little at a loss for words as to what had just transpired. It seemed very unreal to me. The calmer I was, it seemed the more intense he became, as if he was trying to illicit a certain response from me, as well as my fellow employees, and he'd ramp it up with more intensity.

He never yelled, and only cussed with words like hell, and bullcrap etc...but it was a very intense anger in him none the less. I got the idea that he likes to inflict fear, and pressure, but the odd thing was, I wasn't feeling pressure, or fear, and my fellow emploees were not either. I think we were all at a loss for words, and we were simply trying to calmly bag the mans groceries as he chewed off our ears the entire time, up to the point that he walked out.

About an hour later, he called up to the office, and got the number to the head office, called them, and made a scathing complaint.
I spoke with the district manager who was calling to inquire what had happened.
All I could do was to recount the event as best I could, as I was all the while, during the event, and as I spoke with the district manager, was to be asking in my head, "What manner of manifestation is this?" It was and still is a very good day, and my mind was remembering the other customer I had just maybe 20 minutes earlier than the irrate one, that had been so fantasically pleasant, as all the other customers were as well.

The contrast was huge! The last 2 hours of work were just as pleasant, as the rest of the day. So this man really stands out.

What an odd combination of experieces to have in one day.

03-08-2007, 01:04 AM	#147 (permalink)
dorothy hanna Senior Member Join Date: Nov 2006 Location: Texas Posts: 357	A very angry man! Today, was a really good day at work. I wasn't trainging in the office today, I was just checking peoples groceries out, and as ussual, I had so many very pleasant customers. I experienced a really positive guy, who was buying several hundred dollars in groceries. He made pleasant conversation all the way through the proceedure, and even aided in bagging his own groceries, which a lot of people in this small town do. I felt wonderful, all day. Then, at some point, business really slowed down, and I was the only checker, and there were no other customers with the exception of these two men with a big load of groceries. No line to wait in, they pulled right in. On there approach I could hear the one man speaking very negatively. Not that I could hear every word, but his tone was very complaining, and he was very growly. At some point, as I was checking his groceries, and would turn to bag some up, I didn't realize it at first, but he was directing his growling at me, and saying things like, "YOU GET ON THE HORN AND CALL SOMEONE TO BAG THESE GROCERIES. I DON'T HAVE ALL DAY TO WAIT ON THIS BULLCRAP. I GOTTA GOOD MIND TO JUST WALK OUT OF HERE." I immedieatly went around the corner and signaled a girl to come help me bag the groceries up. This took seconds, mind you, and she came just as quickly. She immedietly began bagging his groceries, and he continued to speak harshly, "I WANT TO TALK TO THE MANAGER. THIS IS ♥♥♥♥♥♥♥♥". We told him that the manager isn't in at the moment, but will be back in a few minutes. He began to threaten saying, "I'VE BEEN ON THE PHONE TO THE OWNERS OF THIS PLACE BEFORE, TELLING THEM ABOUT THE LACK OF SERVICE HERE. I THINK I'LL JUST DO THAT AGAIN." The market manager came by, and asked what is wrong, and the guy says, "THERE"S NOBODY TO BAG MY GROCERIES, AND THIS IS IT. I'M OUTTA HERE." The market manager said, "I'll bag your things for you". The man just seemed to get angrier, and angrier. and just told the market manager , "YOU GO TO HELL." And he left. We had a lot of groceries to put back. I am happy to say, that I was not upset at all. I was very surprised, and a little at a loss for words as to what had just transpired. It seemed very unreal to me. The calmer I was, it seemed the more intense he became, as if he was trying to illicit a certain response from me, as well as my fellow employees, and he'd ramp it up with more intensity. He never yelled, and only cussed with words like hell, and bullcrap etc...but it was a very intense anger in him none the less. I got the idea that he likes to inflict fear, and pressure, but the odd thing was, I wasn't feeling pressure, or fear, and my fellow emploees were not either. I think we were all at a loss for words, and we were simply trying to calmly bag the mans groceries as he chewed off our ears the entire time, up to the point that he walked out. About an hour later, he called up to the office, and got the number to the head office, called them, and made a scathing complaint. I spoke with the district manager who was calling to inquire what had happened. All I could do was to recount the event as best I could, as I was all the while, during the event, and as I spoke with the district manager, was to be asking in my head, "What manner of manifestation is this?" It was and still is a very good day, and my mind was remembering the other customer I had just maybe 20 minutes earlier than the irrate one, that had been so fantasically pleasant, as all the other customers were as well. The contrast was huge! The last 2 hours of work were just as pleasant, as the rest of the day. So this man really stands out. What an odd combination of experieces to have in one day.