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Old 03-07-2007, 07:35 PM
Angela Angela is offline
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Join Date: Nov 2006
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yossarian, I think you're right on. in my experience when someone's upset, they usually just want to feel that they're being heard, which can be a rare feeling in today's loud world. It's amazing how quickly people calm down and are grateful as soon as you listen and acknowledge. The trick is to be present rather than reactive -- not always so easy for me!
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