I have always found that the best way to respond to rude people, if any response is warranted, is with a pointedly polite reply.
As a person becomes ruder and/or louder with me, I become more courteous and quieter. I speak calmly, in complete sentences, and show no aggravation.
I find that this makes my point, and often, the rude person calms down and discusses the issue with me. If s/he doesn't change gears, I have lost nothing. I have maintained my dignity and treated the person as I would like to be treated.
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