apt94jesse, your right about customer service being very important.
Ive previously worked in a help desk enviroment for about 15months and I can tell you how important it is to have good customer service skills, even if it is over the phone. All service based businesses require it.
The biggest hurdle I envisage will be just starting and getting those first 10/20 clients. Deep inside there is a belief I can succeed by starting a simple business like this, but there is also a deeper fear of failure.
Im currently thinking of starting via three different streams.
1: advertising in the local paper for a couple of months and see what response I get.
2: Target existing computer service businesses my services. (I think this has potential)
3: Also target a specific group of users, for example, primary schools, or senior citizens homes etc.
Creating a business card is on the agenda, Im still pondering what to put on it. As you can imagine I want to minimise my costs as much as I possibly can when starting out.
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