Hi Ace, yes of course. I've never met someone yet whose guides didn't come through.
However, and this is a big however, they don't always tells us what we want to know or want to hear. They will answer any question posed to them but not necessarily in the way you want.
For example, one time a person asked, "Should I take the network admin job in L.A. or stay at my current company?" The answer was, "Neither. You're on the wrong path entirely. Why did you quit the psychology program in college?"
Or sometimes guides want people to trust in their own choices and they won't tell a person what to do or why they're here. it's part of a test. I know, I hate it when they do that, but that usually happens with people who are in danger of giving up their power to others, or in giving up tehir responsibility for their own lives and just want to be told what to do.
As for why a soul would choose to be born into hardship, read this:
Picking Our Parents and Our Life Circumstances