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He was so different than the attitude portrayed by the owner on the forums and here, and was really nice and understanding about everything
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He might be a nice guy, but telling someone that you are "real person, but a sincere one, and one of your friends" without mentioning that you are actually financially profiting from the sale of the product and a employee of the firm is simply dishonest.
When making a decision whether to trust someone with the claims that he makes, it has an effect is that person is dishonest.