@ David - that is definitely interesting and it makes perfect sense too. Of course for every 1 case like that there may be 20 where that wouldn't be the case. I use NLP and some trance work and I do know people that will do that over the phone, but I wont. I need visual clues and also a client can't hold a phone and be completely relaxed at the same time so it makes things like submodalities tricky to work with.
@ Yohanna - that is a brilliant description and I agree wholeheartedly. OTOH it can be deflating to the ego when you get a client that obviously thinks the change happening whilst they were seeing you was purely coincidental