Quote:
Originally Posted by WhiteLight  Then would you say that a job such as the one I work now inhibits my growth? |
Now THAT is a worthy question. I can't answer it though. Only you can. If you can be true to yourself, and be in integrity at all times and still perform your job, then you're fine. If not, then move on before the Universe moves you on.
Quote:
Originally Posted by WhiteLight I mean, I am consciously giving people choices, and communicating to them in a way that allows them to act of their own free will. But some people aren't able to think on their own. And a lot of them try to get their way but store policy says we can't give them their money back. In both cases I have to exert varying degrees of control to make everything run smoothly. Am I just massaging my ego? I feel awful.
Most of the time the work atmosphere is a consciousness-lowering one because of all the negativity, not only from customers but my co-workers as well. Most of them wallow in self-pity. My presence is like a light in there. But sometimes to keep the atmosphere positive (more or less) I have to control the situation a certain way. See? If I hesitate, things might not go as smoothly (unless there's another person who can handle the situation better, either male or female). If I let things flow, everything goes smoothly (as peaceful as I can make the situation) but I exert varying degrees of control to maintain it. That's part of the reason I would consciously behave a certain way that allows others to lead. I was sick of control, but I couldn't really describe it. |
I once did a three-month stint as a Collection Agent. It was horrible. The only way I could bring myself to do the job was to tell myself I was helping these folks get out from under opressive debt and keep them from landing in court. I approached every conversation with the intention of helping the person I was talking to. My numbers were better than most of the other collectors eventhough I was by far the least experienced, but the environment was so toxic I couldn't handle it. I couldn't sit there all day listening to other collectors badger, berate, cajole, criticize and abuse people and still go home feeling good about what I was doing. In the end - well, since it was only three months I guess you could say "pretty quickly" - I made the decision to leave and get a job doing something a little more positive. That was me though and that was collections, not customer service. Still, if it's not working for you, you should put some energy into finding out what would work for you.