Love, I'm not sure how I'd apply the second one but the first one I do use. I do ask people to spell their name for me, e.g. if they say Stephen...I say is that with a "V" or a "PH". I find that tends to help me lots too. Or if they have a really funky name and you've forgotten...I just randomly ask them..."how do you spell your name" and pretend that I'm putting a phone book entry into my phone.
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