Quote:
Originally Posted by Dannyboy1  Try it sometime on the phone. Spend a couple of minutes talking about the customer service person's day or the weather, then ask for help. You wouldn't believe what can happen if you break them out of their "Job" mode and they see you as a nice person. It's amazing. Really. |
Oh I've done that. I know what you mean. I said I have improved. :-))
You're right. And even when the call doesn't yield the desired results, it's still more satisfying that way. for sure !!