oh I am in a hundred percent agreement. I think even the OP realizes now that yelling wasn't the proper tact. We all lose our perspective from time to time.
I have a history of having some issues with customer service people on the phone at like banks, utility companies and such. My patience with the whole system is usually frazzled by the time I have to talk to one of them, and if they are not on top of their game ( or not giving me what I think I deserve ), I have been known to throw some vinegar their way.
In those cases, my wife would have to handle the call because she has more patience than I do.
I am getting better these days, and I notice that to start off the call with a calm attitude goes a long way toward getting what I want. It's much better.
That's probably a whole other topic though, dealing with people who you can't see ( sort of like on the internet here ) except that the added bonus is that many of them are sour just from the stress of their job, lack of pay , training etc... and many of the people they deal with are starting the call with a 'bone up their ass' ( re me ).
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Peace,
Floyd |