I blame our economy. There really is a dearth of people that want these jobs and they aren't the excited, bright-eyed kids of yesteryear. Work ethic has flown and probably won't be back.
The managers of these kids are kids themselves with sad work ethics or else so afraid they will be left short-staffed, they put up with crap just to have a warm body at the store so they don't have to work 16 hour days themselves.
I just don't expect service in retail anymore. That way I can't be disappointed. I still get a little weirded out, though, when they seem downright thuggish.
Jennifer
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