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Originally Posted by garentee  Test or not it is still the responsibility of the gal to do her job to the best of her ability AND take responsibility when she is not. |
Judge not lest ye be judged. Reguardless of her job, she is a human being and yelling at her is not your right. You are not her boss. If you do not like the service you have the right to go somewhere else. I'm sure if the woman had asked her nicely it would have been much more beneficial for both her and the girl. When you attack you've let your anger control you in a situation that is not at all important and will probably waste much of your day stewing about it as this woman did. Wouldn't it be better to assess the situation without anger and attempt to find a quick solution? Why inflict harm on another for such a small thing. There was no need to yell. She imagined the girl was personally negligent to her when it most likely was an oversight. There was no need for aggression. It was an over-reaction that only caused bad energy for everyone within earshot. Personally, I'd rather choose to give positive energy and create a friend out of the girl. If she said something like, "Excuse me (smile) I apologize for interrupting. (jokingly) I would love you forever if you could whip out my order. I'm about to crash." After she gave her the order, she could then say, "Thank you so much. You saved my life. I'm Sara, by the way. Have a great day!"
Stay with me now. If she responded like that, how do you think that girl would treat her the next time she came in? Pretty good I would think. In fact I've found that often people in these types of jobs are so shocked that someone is being nice to them, they'll do anything for you whenever they see you. Next time you get upset at a "customer service" person, stop yourself, take a breath, and try this tactic. If you go there all the time, you'll be treated like royalty. If you'll never go there again, you'll make someone's day and make yourself feel good as well. Win win. I've found that in a situation that starts out negative, if you can surprise the person like this, you'll get enormous joy out of turning them around and making them smile. I'd rather have that energy than walking out angerly thinking "Do you believe that girl?! I showed her what's what!" If you think about it, that's really an awful feeling even if you win. I'd rather make a friend and be smiling as I walk out. I guarantee everyone watching will be looking at you thinking, "Wow. That was really nice! What a good person."