Quote:
Originally Posted by garentee  Danny Boy,
I have as a matter of fact worked in customer service. I own a small business more accurately a small farm. I direct market my vegetables to customers at the farmers market and in a medium CSA plus sell to 9 restaurants. So yes I have worked in customer service. I have also worked retail jobs and waited on tables. Treating a customer like they do not exist is poison to a small business not to mention to an employees wellbeing. I am sorry you found customer service to be grueling work....the appropriate response that Sheffy4 should have gotten is "I am sorry that I ignored you, what can I do to make it better?" Granted yelling is not really always good policy, but we are all human. And certainly the coffee cart girl is human too and does make mistakes. But part of being human is taking responsibility for our mistakes. When it happens on someone elses dime it is disrespectful to both the business owner and to the customer. |
That's a big difference. Of course it's not grueling when you OWN it. It's your baby. Try working for a big chain where they pay only $8 an hour and have them tell you to mop the floor even though it was just mopped because there's a five minute break between rushes. I'm not saying you treat your workers badly, but it seems like you're only seeing one side of the situation, as an owner. Try looking at it from the outside and see both sides of the situation. What if they pay her poorly and she has to work double shifts to support herself? I ran my own business for 10 years myself, so I understand where you are coming from, employees can be lazy, but your last response seemed to have no empathy for what the worker might be going through. No one should have a right to yell at someone like that, even if they are a lowly coffee girl.