[garentee]

Danny Boy,
I have as a matter of fact worked in customer service. I own a small business more accurately a small farm. I direct market my vegetables to customers at the farmers market and in a medium CSA plus sell to 9 restaurants. So yes I have worked in customer service. I have also worked retail jobs and waited on tables. Treating a customer like they do not exist is poison to a small business not to mention to an employees wellbeing. I am sorry you found customer service to be grueling work....the appropriate response that Sheffy4 should have gotten is "I am sorry that I ignored you, what can I do to make it better?" Granted yelling is not really always good policy, but we are all human. And certainly the coffee cart girl is human too and does make mistakes. But part of being human is taking responsibility for our mistakes. When it happens on someone elses dime it is disrespectful to both the business owner and to the customer.