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Originally Posted by garentee  The person who was "making " the coffee had no right whatsoever to ignore the customer who is the sole purpose that she is there in the first place. if I ignored the customer like that I would not have to worry about them after a while because there would be no more customers. It is just plain rude to ignore someone while you are being paid by someone else to provide a service. I do not think for a second that you would see this the same way if you owned your own business. They call it Customer service for a reason.
Your extreme case is unlikely to happen,and like everything in life there are exceptions to rules....in that case I would have set my boundaries with said customer and if they did not agree with my set of rules I would refuse to sell to that person. I have done it before... but certainly not if they were being ignored. It is vastly important to remember who pays you when you are in a situation where you are waiting on people. Perhaps Pianoman the retail world is not your calling. |
I'm guessing you haven't. Customer service is the most demeaning work for the least amount of pay. This girl was obviously not the owner so why would she try as hard as the owner? Is she getting stock options? No. She was probably being taken advantage of for cheap labor by the owner, though. If you really read what the post said, you'd see that it couldn't have been more than a minute or two. Everyone can wait a minute. People in customer service are not your slaves because you pay for a coffee. I worked in coffee for years. It's a grueling job where you're always on your feet and the pay is ****. Then, people like you come in and scream at them like they're your dog that just took a dump in your shoe. Get off your high horse. Stop being a pompous ignorant know-it-all and wait for thirty seconds so she can feel good about herself when a nice person comes up and talks to her. You can afford it and she deserves a break once in a while.