I would say if someone's service (or lack of) triggers anger it's probably best to ask for your money back rather than getting upset while still financially supporting (paying) them.
That being said though, honestly, I would have basically done the same thing Sheffy did. I worked in the service industry for years and I just don't have much patience for people who act inappropriately towards customers. Ignoring customers is no good. I tend to call people out of things like that pretty quickly.
I might have said something like, "Hey, are you still making the coffees here or do I pick it up somewhere else?" Or "I'm so glad you guys are getting to catch up! Like, OMG!" You know, effective without being too rude (hopefully).
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Best,
Dan Linehan
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