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Originally Posted by garentee  The person who was "making " the coffee had no right whatsoever to ignore the customer who is the sole purpose that she is there in the first place. if I ignored the customer like that I would not have to worry about them after a while because there would be no more customers. It is just plain rude to ignore someone while you are being paid by someone else to provide a service. I do not think for a second that you would see this the same way if you owned your own business. They call it Customer service for a reason.
Your extreme case is unlikely to happen,and like everything in life there are exceptions to rules....in that case I would have set my boundaries with said customer and if they did not agree with my set of rules I would refuse to sell to that person. I have done it before... but certainly not if they were being ignored. It is vastly important to remember who pays you when you are in a situation where you are waiting on people. Perhaps Pianoman the retail world is not your calling. |
You're damn right it's not my calling. But I have a Bachelor of Music in Composition, no one's interested in my music, and I don't wanna teach...so what am I supposed to do about money? I have bills to pay and groceries to buy. But I can't stand working there anymore...so I put in my two weeks' notice at the pet store a week ago...so I only have one week left there. Still looking for a better-paying job, though.
And I agree with you on the fact that the girl shouldn't have been neglecting the customer--even though I don't want to do customer service myself anymore, it's still important to me that it's done right. I meant to say that in my earlier post in this thread. But at the same time, doing a good job of customer service doesn't mean you allow the customer to treat you like a doormat, talk down to you, etc. There's a balance there, because we're all human beings, regardless of our roles in our jobs, so we all deserve to be treated with the same amount of respect and dignity.