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Originally Posted by garentee  The customer is always right even when they are wrong..... They are the reason that the business is there in the first place. |
That's the biggest bunch of ♥♥♥♥♥♥♥♥ I've ever heard. I've been working in retail for almost a year and a half now, and I can tell you that the customer is NOT always right. In fact, I find it's maybe a 50/50 chance of them being right about any given thing. And just because they're wrong doesn't necessarily mean they should be made to feel right. But maybe part of this is because I've been working in a pet store, where we employees (and the owner especially) are more concerned with the well-being of the animals with which we deal than the customers themselves (even though we ARE concerned a good deal about the customers). If a customer comes up to me and starts telling me about how their Graceful Chameleon is from a desert climate and doesn't need to be misted down and never needs a fluorescent UVB light, I'm NOT just going to go along with it so that they feel "right." What's more, I decided a long time ago that if I'm ever in a position where I feel I have to choose between my dignity and my job, then I'll choose my dignity, even if it means ripping into the most self-righteous idiot of a customer imaginable.
But to take your argument to its logical extreme, say I'm a customer--doesn't matter where, just pick a place--and I'm buying something. So, I'm at the register, and the item is scanned, displaying the total I need to pay. I say to the employee "That price is wrong--this item is FREE! In fact, YOU are gonna pay ME $50 just to take it off your hands! And your nametag is wrong--your name is Steve!" (when I can clearly see the employee's name is Charlotte). And hey, the store has to honor me, right, because the customer is ALWAYS right, even when they are wrong.
As for the original poster here: I'd say go ahead and apologize next time you see her.
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...I feel justified in what I said. I just wish I hadn't said it the way I did.
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That's the key thing here, I think.