I'd highly recommend reading a book called "When I say no, I feel guilty". It should be available from your library. The title is a bit misleading - it's actually about assertiveness, including the practical techniques to use in a confrontational situation. Perhaps not so relevant to situations where people are being rude to you and you just want a sharp comeback - but relevant in situations where someone is trying to screw you over, or make you agree to something, or emotionally manipulate you, etc etc.
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