I am an expert on the Matrix so here goes.
People only hear what they are ready to hear. Thats an old Buddhist principle. Neo (anagram of The One) must realise his potential. It cannot be forced, it cannot be faked. He has to decide what to do. The Oracle IS an exiled program, but it is strongly hinted that during the the course of the Matricies coming and going she has evolved beyond just a program. Into more of a deity.
As Morpheus says, "She told you exactly what you needed to hear, no more" That is the key to the Oracle, she is like a guide, but she doesn't give you the full walkthrough.
And to answer your question about why should she give information, this is her answer to Morpheus when he questions her, "I expect you to do what you've always done Morpheus, to make up your own damn mind"
Hope that Helps :-D
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