The new trouble ticket system is done and working. Hesk is some really superb software, I'm very impressed so far.
Here is what the system looks like from a customer standpoint.
And
here is the backend so you can check that out too. The password is admin.
I'll be using this as my main to do list, so you'll see a lot of tickets opened up shortly.
Log in as much as you want, or create a ticket if you want to try it out!