Who are you trying to sell your product to? Those salemen or potential customers? Figure that out and you know who's opinion you should value more.
P.S. Of course they say their product sells. If you were them, would you say: "Oh no, my product hardly sells because people think it's a scam, but I'm too lazy to make any changes". Would you really want to advise you competition to make their site look better than yours?
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