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Originally Posted by jamestl2  Other than the fact that it was another great blog post from Steve, I'm somewhat surprised that he still receives emails (and even moreso that Steve has a chance to read them). I'd figure they'd post those types of questions for him in the forums, like he mentions on his contact page. |
Not everyone wants to share certain information publicly, so the volume of private feedback remains high. This is true for Erin as well. As I'm sure you can imagine, many topics we address have a social bias against them, so some of the most interesting stories we receive are only discussed privately. A lot of those stories are rather amazing and would probably inspire many people, but I always respect people's desire for privacy.
Often it's the cards and letters that come by postal mail that contain the most interesting and detailed stories, probably because people know a letter is likely to get more attention than an email.
Probably the best part of getting so much feedback is that you see the same universal themes appearing again and again, even across different cultures. Deep down we really aren't so different.