She seems like a real jerk.
It sounds like you've already tried to communicate with her and didn't have any success with that. Now is the time to replace her with someone who is more dedicated.
With the recent slight downturn in the real estate business, there are more than enough competent professionals who have been temporarily displaced and who are looking for jobs. Many excellent sales professionals are available who will do her job in a much more effective and respectful way.
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