I think that most conflicts can be resolved quite easily, once all parties involved fully understand each other as most conflicts stem from misunderstanding. What I always do in conflict situations is this:
1. Always operate under the assumption that everyone involved is willing and trying to resolve the conflict (if that is not the case, there is no hope for a resolution)
2. Take time to understand the position of the conflicting parties - don't just listen to what they say, try to really understand where they are coming from
3. Explain your position again and again, in different wordings if necessary, until you are certain that the other parties involved have understood your position as well.
4. Shallow your pride and be prepared to admit defeat. If your arguments are proven to be wrong, admit it. Or maybe your arguments are valid, but not necessarily more valid than those made by the conflicting parties. Perhaps your point isn't worth fighting over... at any rate, don't let pride stop you from resolving a conflict.
It's been my experience that if you are willing to admit defeat every now and then, people also find it easier to come around to your side when you do have the strongest argument. I'm not saying that you should admit defeat willy nilly - just keep in mind that losing an argument (when your arguments are the weakest) can benefit you in the long run. Loose a battle, win the war.
(Note: I'm a Libra, so I can sweet talk myself out of nigh any situation)
Jim.
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