Archive for September 2011

Arbeit Macht Frei

The harder I work, the luckier I get. – Samuel Goldwyn Arbeit Macht Frei is a slogan on a sign above the entrance to the Auschwitz concentration camp in Poland (among other concentration camps used by the Nazis). It roughly translates as, “Work sets you free.” What the Nazis expressed with cruel irony, I say…

Love Your Customers

Let me share a possibly unorthodox angle on customer service. One reason my business has been successful is that I enjoy running it. A big part of that enjoyment is that I genuinely like the people my business attracts as long-term customers. I include many of them among my friends and hang out with them…